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Microsoft CRM Customer Service
Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.
Microsoft CRM Customer Service enables you to:
- Ensure efficient customer service processes - Assign, manage, and resolve support incidents successfully with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.
- Understand customer needs - Microsoft CRM includes reports that let you identify common support issues, evaluate customer needs, track processes, and measure service performance.
- Share information easily - Identify top customers and prioritize service needs with a complete view of accounts, including sales and order information as well as support information.
- Create a shared knowledge base of support information - Resolve support issues accurately and efficiently using a searchable, shared knowledge base of KB articles.
Built using Microsoft .NET technologies, Microsoft CRM Customer Service is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows.
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