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CLIENTELE HELPDESK
Improve internal responsiveness and corporate productivity with enhanced IT capabilities
Clientele HelpDesk enables you to provide timely and expert help desk services, with a personalized level of detail that will simply amaze your users. Your internal help desk or IT organization fills the critical role of keeping your organization up and running by freeing your users from technology downtime. Clientele HelpDesk does this by providing detailed call, asset and knowledge management, and by complete tracking of user profiles. Your users will be able to spend more time with your customers and less time fiddling with tools, resulting in a healthier bottom line.
With an out-of-the-box library of online answers to user questions, this robust IT application makes it easier than ever to support your enterprise, ensuring that you are up and running in the shortest time possible.
Clientele HelpDesk provides the key tools needed by an IT team chartered with supporting an enterprise, including call, knowledge and asset management.
Call Management
By tracking all IT activity, Clientele HelpDesk ensures that your internal user issues remain visible until resolved—preventing problems from falling through the cracks. Using a complete call history system, you’ll have all the information you need while you are still on the phone with a user—solving problems now rather than later. By freeing your end-users from technology problems, you enable them to focus on their job. With the click of a button, you can send the call history or answer to the user. You can attach files, Web addresses, follow-ups and service requests to just about any communication sent. A customizable call queue enables you to control how calls are assigned, as well as prioritize the call assignment process.
Knowledge Management
The Clientele HelpDesk AnswerBook feature, an online store of answers to your users’ most commonly asked questions, makes it easy for anyone in your IT or help desk department to give fast and accurate answers. Plus, you can put your AnswerBook on the Web or your intranet and let your users help themselves to information, enabling your IT specialists to focus on more complicated issues.
Asset Management
With Clientele HelpDesk you can easily manage multiple assets across your entire enterprise. And no matter how often those assets are transferred to new users, the complete asset history always follows its assigned owner. The product enables you to satisfy complex service requests that might require both internal staff and external vendors for fulfillment. Plus, you can create a task list to ensure everything’s done on time and in the correct order. You can even build or change an order, one line item at a time.
Service Requests and Maintenance
Clientele Help Desk enables you to satisfy complex service requests that might require both internal staff and external vendors for fulfillment. You can create a task list to ensure everything’s done on time and in the correct order. You can even build or change an order, one line item at a time.
Plus, Clientele HelpDesk enables you to implement and schedule a preventative maintenance inspection program, ensuring that your assets receive regular attention. You can search your database for which equipment is scheduled for maintenance within the next day, week, month, or any other date range.
User Management
Clientele HelpDesk helps you identify and implement an internal support process that works best for your enterprise. You can track and resolve end-user issues to help ensure satisfaction. And pinpoint which users could benefit most from additional training.
Graphical reports enable you to measure on-the-job performance. Supervisors can monitor staff efficiency and provide their managers with detailed up-to-the-minute reports. So whether you’re managing people, processes or both, Clientele HelpDesk makes it easier for you to meet—and even exceed—your end-users’ expectations, as well as improve overall productivity.
Keep in Touch With Your Customers
With Microsoft Outlook integration and two types of follow-ups—to do’s and appointments—at your fingertips, Clientele HelpDesk makes it easy to be responsive and proactive in communicating with your users and vendors. Clientele HelpDesk includes its own follow-up monitor that enables you to create and receive alarmed notifications of action items. Plus, you can e-mail or fax messages directly from within it.
Easy to use, easy to customize
Because our product is highly customizable, it works the way you do, not the other way around. System options enable you to adapt it without touching a line of code. Plus, you have two levels of customization available: how screens look and how they work. Through a drag and drop process, you can easily modify forms and fields as needed to create your own department or company look and feel. More importantly, you can establish your own business rules by defining how an online form interacts with your data. In short, Clientele HelpDesk gives you powerful searching and customization capabilities, as well as basic features, such as spell checking and attachments.
The Clientele Reputation
Easy to install and maintain. Clean user-interface. Shared prospect and customer information. Powerful functionality. Not to mention simple to configure and customize. With a scalable architecture that can grow as your business grows and a true cost-of-ownership designed for the sensitive budgets of the small enterprise, it’s easy to understand why over 3,000 companies worldwide use Clientele products. |
