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OUR PRODUCTS
A wealth of new computing tools have emerged that provide timely access and effective utilization of information. The Internet continues to offer a growing list of products and services for organizations to consider. While presenting an extraordinary range of information solutions, the use of technology can also introduce new complexities and potential dangers in their implementation, support and management. Planning and the development of guidelines and standards are more important than ever.
Failsafe Canada Inc. is uniquely positioned to help organizations gain the optimum value from the tools they choose. Our mix of information technology services – technical consulting, softwaret, Internet solutions, and education services – assist clients with the successfull design, development, deployment, and ongoing support of leading-edge technologies.
Clientele CRM
Customer Relationship Management: Clientele Helps You Focus on Your Customers
Clientele products enable you to gather, organize, track, and share prospect, customer, competitor and product information.
Clientele is an integrated Microsoft Windows NT-based, award-winning customer relationship management solution that enables emerging companies to manage the entire customer lifecycle.
e by Epicor and Failsafe Canada Inc.
e by Epicor and Failsafe Canada is a comprehensive end-to-end suite of proven Web-enabled collaborative commerce, enterprise and eBusiness applications offering a single integrated solution for the global midmarket enterprise. e by Epicor solutions are complemented by a full range of services, providing a single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future.
Manufacturing
Failsafe offers a suite of solutions specifically targeted to the manufacturing industry. Years of industry experience enable us to design highly-tuned software solutions that offer ease of use, smooth integration and long-term scalability. Whether, it is back office automation or the addition of front-end customer, vendor and employee communications via the Internet, Failsafe delivers scalable software solutions that can grow with the success of your firm.
  
Microsoft CRM
Microsoft Customer Relationship Management (CRM) helps midmarket businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service.
Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance.
Microsoft CRM’s business benefits are numerous:
- Increase sales success -Shorten the sales cycle and improve close rates with leads and opportunity management, automated sales processes, quote creation, and order management.
- Deliver efficient, consistent customer service - A shared knowledge base and automated routing and queuing make it easy to serve customers efficiently.
- Make informed, agile decisions - Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.
- Work from Outlook or the Web - Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
- Share information - Tightly integrated Sales and Customer Service functionality makes it easy to view, update, and share information across teams and departments.
- Use easily - Designed for ease of use, Microsoft CRM ensures that sales teams get started fast.
- Customize - Configure user interfaces and workflow processes to customize the solution to fit your business.
- Integrate powerfully - Integrate with Microsoft Office and other business systems.
Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows. |
